Privacy Policy
MALDHOWR POLICY PAGES
1. PRIVACY POLICY
Maldhowr respects your privacy and is committed to protecting your personal information.
We may collect information such as your name, email address, phone number, account number, place of residence, trusted person information, login information, transaction records, and other information required to provide our services.
We use this information to:
- Create and manage your Maldhowr account
- Provide account and transaction services
- Maintain account security
- Send important account notifications
- Verify account changes
- Provide customer support
- Comply with applicable legal and regulatory requirements
Maldhowr does not sell personal information to advertisers.
Access to customer information is limited to authorized persons and is used only where necessary for the operation and security of the service.
Customers are responsible for keeping their login details secure.
For questions regarding your personal information, please contact Maldhowr through the contact information provided on our website.
2. TERMS & CONDITIONS
By creating an account or using Maldhowr, you agree to these Terms & Conditions.
Maldhowr provides a digital platform that allows participating shops to manage customer accounts and balances.
Customers may use their account to view balances, review statements, and use other functions made available by their shop.
Users must provide correct and accurate information when creating or updating an account.
Login details, passwords, and verification codes must not be shared with unauthorized persons.
Maldhowr may temporarily restrict access to an account where necessary for security, suspected misuse, technical problems, or legal requirements.
EUR and USD balances are maintained separately. A balance recorded in one currency does not automatically represent a balance in another currency unless a separate currency conversion service is specifically provided.
Users should review transaction information carefully and report any suspected error as soon as possible.
Maldhowr may update these Terms when necessary. Important changes may be communicated through the website or other available communication methods.
3. COOKIE POLICY
Maldhowr uses only essential cookies and similar storage technologies necessary for the website to function securely.
Essential technologies may be used for:
- Secure login
- Maintaining user sessions
- Account security
- Remembering necessary settings
- Preventing misuse
These essential technologies remain active because the website may not function correctly without them.
Maldhowr does not currently use advertising cookies, marketing trackers, or analytics trackers for profiling users.
If optional tracking technologies are introduced in the future, users will be informed and consent will be requested where required.
4. ACCOUNT & SECURITY POLICY
Users are responsible for protecting their Maldhowr account credentials.
Customers may change their password, email address, and phone number through the available account settings.
Certain sensitive account changes may require verification using a security code.
Where a shop owner changes a customer's password or other sensitive login information, additional verification may be required before the change becomes active.
Maldhowr may automatically log users out after a period of inactivity for security purposes.
Users should immediately report suspected unauthorized access to their account.
5. TRUSTED PERSON POLICY
When a customer account is created, Maldhowr may require the customer to provide the details of a trusted person.
The required information may include:
- Full name
- Phone number
- Place of residence
The purpose of the trusted person is to provide a contact person in the event of the customer's death or another situation where the customer cannot manage their account.
Providing a trusted person does not automatically transfer ownership of funds or create a legal inheritance right.
Any release or transfer of funds following a customer's death may require identity verification, supporting documents, and compliance with applicable inheritance, financial, or other legal requirements.
Maldhowr and the relevant shop may request additional documentation before any funds are released.